![]() ![]() The right to add new features or functionality is given only to a vendor. And each minute your solution does not work - you lose your prospective clients. ![]() No one knows how much time it will take for them to recover your software. To fix the problem, you need to contact the support team. Suppose that your website or your management system is down under high traffic during the peak season. Your team needs to wait for a provider to solve the problem. If you experience a tech difficulty or bug, you can’t fix it by yourself. The quality and availability of customer support depend on the number of employees involved, the communication channels used for interaction, and the urgency of your problem. You can get in touch with the support team personally, and they will solve your issue. SaaS teams provide their users with dedicated on-demand support. Client support (usually comes for free).To be sure that you picked a secure option, choose among PCI-compliant solutions. The responsibility for your data protection is put on the vendor you choose. If you use a SaaS platform, you won’t worry about security problems. However, the other side of this issue is narrowed opportunities for scaling. Usually, it can be done by people having no tech background. SaaS platforms are easy to use and maintain. But if you choose a recognized vendor, you increase the chances to get a user-friendly solution. It’s true that not all SaaS platforms are intuitive. The UI of SaaS ecommerce platforms includes a number of pre-built features that simplify the user path to launching the ecommerce business. Vendors usually offer guides, tutorials, and educational resources that help businesses quickly open online stores. SaaS platforms are characterized by high launch speed. In addition, SaaS platforms work on a subscription model, meaning that you have to pay regular subscription fees and, in some cases, additional charges (e.g. ![]() These types of platforms do not provide access to their source code and rely on the platform provider to support your business with the necessary tools and features. This helps businesses get a quick start and begin selling their products right away. With a SaaS platform, you get all the necessary features for your online store from the start, and you do not have to worry about hosting and maintenance. What Is a SaaS Platform?Ī SaaS (Software as a Service) platform is owned and supported by a third-party provider who licenses it to other businesses. Knowing which type of platform better fits your business needs - open-source or SaaS eCommerce platform - will eliminate a lot of uncertainty and make the choice a lot easier. Flexibility, functionality, security, cost – the list goes on. There are so many solutions to pick from and so many aspects you need to consider before making the decision. The question of which eCommerce platform to choose is very common among online businesses. ![]()
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